HELP CENTER

Things happen. That’s why we’re here to help.

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Returns

We want you to love the products you purchase from us! If you’re not satisfied, please fill out the form below and let us know what problems you’re experiencing. To receive a refund, your order must be new and unused. Original shipping fees are not refundable.

Once your return is received, we will notify you through email that we have received your item. At this time, we will also inform you if your return is approved or denied. If approved, your refund will be processed and a credit will immediately be applied to your original payment method.

Please allow 3-5 business days for your funds to be posted. Refunds typically take 5-7 business days to process after your package has been received.

Free Shipping

At this time, our Free Shipping offer is valid for customers in the Contiguous United States. Below are Naters shipping rates.

Contiguous United States:
USPS First Class: Free
USPS Priority 1-3 Days: $25

Alaska, Hawaii:
USPS Priority 3 Days: $25

Canada:
USPS Priority Mail International: $50

Rest of the World:
USPS Priority Mail International: $75

Contact Us

Feel free to contact us via the form below
– or email –
help@naters.com

General Inquiry
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Returns
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